My husband and I went to Honolulu recently and booked this hotel's one bedroom "suite". The higher you are in the Imperial the better it gets. However, not even on the 17th floor were the rooms that great. Many things were dirty in the room (sheets, kitchen stuff, etc.) and the air conditioning didnt work. The bed is what put me over the edge. It must have been made of concrete. Most of the staff were very pleasant, but I'm from NY so everyone seemed nice to me in Hawaii. We did get moved to a better room right away, which was nice. I have to say, I was warned this was a "budget hotel" by my agent and he was very honest about everything, but I was looking to save money. My mistake. I will definitly pay a bit more for a more reputable hotel or condo next time. After all, this is my hard earned vacation time. I have learned a valuable lesson.